The 2013 holiday season will be huge for gaming. Microsoft and Sony have both announced their newest consoles, the XBOX One and the PlayStation 4. And while the previous consoles, the Microsoft XBOX 360 and the Sony PlayStation 3 aren’t leaving the entertainment space, the new gaming consoles are poised to dominate this holiday buying season. This will mean even more expansion of Internet usage in today’s digital living rooms. We have seen Smart TV sales surge, but nothing trumps the undisputed king of online access in the living room – the video game console. The XBOX 360 and PlayStation 3 boast more than 70 million active online users combined. According to Microsoft, XBOX 360 users spend an average of 40 hours a week on the service. Our own internal tracking puts game console calls in the top 20 of systems for help requests.

This means more and more customers are not only seeking faster Internet speeds but also a vast array of assistance to consume and enjoy this content. In addition, it’s not all just fun and games. Over the past year, the amount of time spent watching TV or a movie on a video game console has grown 157 percent! It also means that customers will want to expand their current local networking options in their homes: this means new routers, new connection practices, network keys and new security concerns. First Network Group’s Technical Support department has your customers completely covered in all these respects. We can easily guide any level of user thru the unboxing and setup of a wireless router, and connecting any gaming console out there. We take our time and explain each step of the way so the customer understands the benefits of
different setups and best practices in wireless security standards.

If you are already providing superior customer service and technical support to your customers by using First Network Group Technical Support, then you can rest assured that this explosive demographic of customer is completely supported from beginning to end. If you have not yet had a chance to find out how our technical support service can provide total support coverage, give us a call and find out just how we can make sure your customers are getting the most out of your product.