Did you know that part of the End-User Technical Support services you already receive from us, includes our remote assistance feature for free?
We’ve always known that helping a user directly is the best way to correct an issue, so in 2010 we designed and deployed our remote assistance software. This secure and lightweight software is any easy to download and run for any user and allows us to view and manipulate the customer’s computer with them in real time.
The biggest surprise of using this tool was not the ease and speed of resolving a customer’s issue, but using it as a way to educate customers to features of their computer or websites one-on-one and at their own pace.
This tool has been invaluable in helping us reach our recent one million call milestone!